By choosing Labcore your company will get outstanding technical support to ensure project success. The Labcore Technical Support team offers the expertise, infrastructure, and flexibility to meet every customer's needs. The Tech Support program includes:
Maintenance Support Service - This service provides automatic software upgrades and unlimited technical assistance either online or through the telephone, from 8 a.m. to 6 p.m. Eastern Standard Time, Monday to Friday.
Self-Service Extranet - When launched this extranet will allow customers to resolve common issues by searching the Solutions Knowledge Base; to submit a problem report at any time; to submit enhancement ideas; and to review the status of a problem or enhancement report.
Labcore Product Installation - The Installation Team performs the initial phase of implementation for all new customers.